Return Policy

SEED CLEAN ENERGY’s priority is customer satisfaction and therefore we will happily assist customers who wish to return the purchased products from our official online store and obtain a refund. Although not legally required, our return & refund policy is in addition to your rights under the Australian Consumer Law. 

  • Cancel your order.

Customers can send an email and request a full refund within 48 hours after placing the order without any cost if the order has not been dispatched when the request is received.

If orders have been dispatched, customers can wait and receive the products then lodge a refund application as per below return policy. 

  • Non-Receipt of Products / Damaged Products Received
  • Products not received

Please contact us via david@seedcleanenergy.com.au and our aftersales team will reply to you asap.

  • Defects or Damages

If you receive products in defective/damaged state or if you receive an incorrect/incomplete product, please send us an email at david@seedcleanenergy.com.au immediately with pictures and/or videos so that we can identify the issue and process your requests promptly. 

  • 30-Days Money Back Guarantee

Subject to the rest of this policy, if for any reason you are unsatisfied with our products, you can contact us within 30 days after taking the delivery and request a return & refund.

If you change your mind on the purchase (including but not limited to “don’t want”,” don’t meet your needs”, or “don’t like”), you may return the purchased products unused or As-New, and completely in their original packing and request a refund minus a small administration fee.

NOTE: For products that have been used, we reserve the right to refuse the return.

Procedures of 30-Days Money Back Return

  1. Please contact our service team with your purchase proof and pictures of the products you are going to return. Products must be in their original packaging. Our power station products with built-in battery are considered as ‘dangerous goods’ and it is your responsibility to inform the courier or shipping company about that. We will provide you the MSDS files as required by shipping companies. You must also obtain ‘transportation insurance’ with the insured declared value (IDV) no less than the purchase price of the product and must provide evidence to us of having obtained that insurance for the return.
  2. When your return request is approved, our service team will issue an RMA label, which you need to print and attach to the packages for returning. Each package needs a separate RMA label, so it is important you tell us how many packages you are going to send back to us.
  3. You must arrange a courier or shipping company to send the products to the address we provided in the email and send us the waybill or shipping documents in addition to the proof of ‘transit insurance’ to make your refund process quicker.
  4. After receiving your products our service team will conduct the necessary inspections and testing and then we will inform you about the testing results. If everything is fine, it may take up to 4 weeks to receive your refund payment via your original payment method. We may deduct the initial delivery fees we incurred to deliver the products to you and the amount will depend on the distance between our warehouse and your delivery address. We may also deduct a small administration fee depending on the model of the product for costs incurred for processing your refund and conducting the inspection, test, and restocking. 
  • Delivery Refusal

Delivery refusal is not accepted and will be treated as a “change of mind”. If you change your mind, you are eligible to get a refund within 30 days in accordance with this policy. Please contact us via email after receiving the delivery and we will help you to get a refund. If you refuse a delivery, you will automatically incur a refusal fee in addition to potentially incurring additional costs.  Should such additional costs be incurred, we will have to deduct the refusal fee and the additional costs from your refund. 

  • IMPORTANT NOTE

Return & Refund will be not processed if

  1. Products returned don’t include all original packaging and accessories.
  2. Any fault or damage to the product is caused by misuse as solely determined by our assessment or testing of the products or improper packaging on the way back to our warehouse.
  3. Returns without prior authorization and an RMA number.
  4. Returns without the required transportation insurance as per this policy.

 

SEED CLEAN ENERGY

Effective on 1st Jan 2024